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Terms & Conditions

This website (, hereinafter referred to as the "website") is the property of Pyllola Srls., an Italian-based registered company.


Please read the terms of use carefully before using this website.


This website is used to provide medical assistance in the form of tele-medical consultation, including the issuance of a medical prescription where necessary, and is currently operation in Italy  and in the countries of the European Union. Medical advice and the eventual issuance of a medical prescription will only be provided by a qualified doctor with their own license to practice the profession, as required by Italian law and EU regulations.


The applicant is responsible for carefully answering the questions that appear in the questionnaire or during the video call, and with special regard to questions about allergies to medications or other substances.


The applicant (the user) further declares that the medications requested by him/her are those that he/she regularly use and that they are prescribed by his/her attending physician after making a diagnosis of a certain medical condition, or that the medications requested are those that he/she has used in the past for a similar medical condition.


The applicant is aware that the service is of a temporary nature and that the medications requested by him/her will be provided for a limited period of time not exceeding 30 days. The applicant is also aware and accepts that the medications provided will be those of common use.  Pyllola doctor may refuse to issue a medication that he/she believes it cannot be provided without a physical visit and /or having all medical data of the applicant.  Medications provided will be those that are used in the Italy and will have the same pharmaceutical composition as those requested though the brand (commercial) name may vary from one country to other. If you are not sure that the medication you are about to ask can be prescribed, please ask us before submitting the request using our contact form.



The applicant declares that he/she is aware that if the prescription supply service does not mature for the reasons mentioned in the last paragraph, a part of the charge will be maintained by Pyllola. It means that If we are unable to complete your request for medications because the medication that was asked cannot be provided , we will charge 20 Euros and refund the rest. If we cannot fulfill the request for other reasons, we will refund the payment, retaining 10 Euros for transactions costs. 

In case of a "No Show" to telemedicine call (video call), we will send you another invitation to the call (which means that you will have two invitations, one that you made by yourself and a second one send by us, or two invitations with the precise date and time of the call, that were send by us) and in case you did not start the call we will charge 40 Euros and refund the rest. Those fees are for the doctor who is waiting ready to get the call and the transactions fees.

Though it is not common, please check your email spam folder if you think you didn't get any notification from us 10-15 minutes after placing the request for telemedicine appointment in order to avoid this inconvenience.


By giving your consent and using the website, downloading materials from it or using materials including prescription medicines generated by it, the user agrees to abide by the terms and conditions (the “Terms and Conditions of Use”) set forth below. In the event that the terms and conditions are not accepted, the user must not give his/her consent, must not use the website and must not download the information.



This website uses “cookies” technology to improve and simplify the user's access to the website. The “cookies” files are sent to your computer in order to uniquely identify you and store your personal preferences and other technical information.

The cookies used are configured in two types: a) Permanent “cookies” (cookies remain on the computer until they are deleted); b) Temporary “cookies” (cookies are disabled when the browser is closed).

“Cookies” in and of themselves do not contain or reveal any personal data. The personal information eventually forwarded using the website may be linked to the data stored in the cookies. The user can prevent the use of cookies by changing the browser settings so that cookies are not accepted (instructions for changing these parameters can be found in the user guide for the browser used). It may not be possible to access some areas of the website.



Under the terms and conditions set forth in this agreement, Pyllola Srls. grants the user a limited, non-exclusive and non-transferable right of access, use and view of this Website and related materials. With this agreement, the user agrees not to interrupt or attempt to interrupt the functioning of the Website in any way.


Pyllola Srls. authorizes viewing and downloading the information, including prescription medications (the “Material”) of the Website exclusively for personal and non-commercial use. This authorization does not constitute a transfer of title of the Material and its copies and is subject to the following restrictions:

1) the copyright and patent notices contained in the Material must be retained on all copies of the Materials downloaded;

2) the user may not modify the Material in any way or reproduce, display or publicly perform, distribute or otherwise use the Material for any public or commercial purpose; 3) the user may not transfer the Material to third parties unless they are notified by the user of the obligations arising from these terms and conditions of use and undertake to comply with such obligations.


This Website and all Material are protected by international copyright and are protected by laws and international treaties on copyright. In using this Website, the user agrees to comply with international copyright laws and to prevent any form of unauthorized copying of the Material. Except as otherwise expressly specified herein, Pyllola Srls. does not grant any express or implied right under applicable patent, design, trademark, copyright and trade secret laws.


User Account

In general, the use of this site does not require a personal account or any registration. The user may be asked to activate an account to access certain restricted areas of the Site. In this case, it will be necessary to complete the registration procedure by providing all the information required in the appropriate registration form. The user will also be required to create a password. It is the user's responsibility to keep the account and password confidential. The user will be responsible for all activities and operations carried out with the activated account and will immediately inform Pyllola Srls. of any unauthorized use of the account and other possible security violations. Pyllola Srls. will not be liable for any losses suffered by the user due to the use of the account and password by third parties.


User Guarantees

The user undertakes to use the Site in accordance with the provisions of this Agreement, including applicable laws and clauses, and to comply with current and future practices and rules of the Site.

The user undertakes not to use the Site to:

(a) engage in spamming activities or otherwise transmit or send unsolicited communications;

(b) pretend to act on behalf of Pyllola Srls. or others;

(c) falsify headers or otherwise manipulate identifiers to disguise the origin of content transmitted through the Site;

(d) make false statements about user affiliations with persons or entities;

(e) act in a manner that could negatively affect the ability of others to use the Site;

(f) undertake activities in violation of any applicable law;

(g) send or transmit material that may infringe or violate the rights of third parties or that is illegal, abusive, defamatory, vulgar or otherwise objectionable or that contains advertising or solicitations regarding products or services;

(h) collect or store personal data of other users without their specific authorization; or

(i) not comply with a request to withdraw an authorization given in point

(h). Users who do not comply with the above will not be able to use the Site. Pyllola Srl. cannot be legally bound by this Agreement and can instead exercise all legal rights related to the user's non-compliance.

In the event of a breach of the Terms and Conditions of Use, the user shall be liable to Pyllola Srl. and its affiliated companies for any damages caused by his actions.



Pyllola Srls. reserves the right, at its sole discretion, to change, modify, add or remove any part of this Agreement in whole or in part at any time. Any amendment to this Agreement shall take effect from the time the notice of the amendment is published on the Site. Continuing to use the Site after a modification constitutes an implied acceptance of the same modification. Pyllola Srl. may, at any time, revoke, modify, correct any error or omission in any part of the Site, make further changes to the Site, materials and products, programs, services or any prices described in the Site, suspend or terminate any profile of the Site, including the availability of various configurations of the Site, at any time and without prior notice. Pyllola Srl. may, at any time, revoke the authorization, rights and license referred to above: upon revocation, the user shall immediately destroy all material.


Recognition of Intellectual Property Rights.

The user acknowledges that all intellectual property rights of the Site (including, without limitation, copyrights, patents, know-how, confidential information, databases, trademark and design rights - registered or not) are granted to Pyllola Srl. or its patent grantors.

All intellectual property and goodwill arising from the use of such rights granted to Pyllola Srl. shall be for the benefit of Pyllola Srls.


Sharing User Information with Pyllola Srls.

The information provided will be processed by personnel specifically appointed by Pylola Srl. Except for the personnel mentioned above, the information will not be transmitted to third parties without the express consent of the user. Please note that personal information provided to make a medical consultation request will be processed to the extent strictly necessary for the performance of the contractual relationship established and for the consequent fulfilment of the legal obligations derived from it.


Any information provided by the user that allows Pyllola Srls. to identify the person through this website is protected by the privacy law. However, when requesting a substitute medical prescription, no other confidential or exclusive information should be sent to Pyllola Srls. through this website that is not exclusively requested for a specific purpose such as providing a specific medical prescription to address a specific medical condition. Pyllola Srls. or its employees will not be aware of the user's general health status, other medical conditions he/she has or any other knowledge on the user as part of the specific request that the user has made. In case of a personal video call, the doctor will take note of the specific cause of the request and may take note of other medical conditions in order to formulate an accurate medical diagnosis in order to provide the best medical service. The user's participation in this video call reflects his/her consent to provide such information that will, however, be strictly related to a specific medical condition. The doctor on behalf of Pyllola Srls. will not record confidential information other than those strictly necessary to conduct the meeting, which from its nature in this service, is casual and temporary and not of a continuous patient-doctor relationship.



The user cannot: (a) use devices or software capable of interfering with the functioning of the website; (b) take actions that impose a disproportionate or unreasonable load on the website infrastructure (such as sending bulk emails or “spamming”); (c) interfere with - or tamper with - the website software or its functionality. This includes posting material on the website that is infected by viruses, Trojans, time bombs or other elements that can interfere with - or damage - the system programming structure of the website.


Links to other sites

Pyllola Srls. does not undertake to monitor or review the content of third-party websites, nor can it be held responsible for the accuracy or reliability of such sites. This website may also provide links to other websites managed by other entities. Access to such sites involves leaving this website. The user who visits another website through these links does so at his/her own risk and is responsible for all protective measures to combat viruses or other destructive elements. Pyllola Srls. disclaims any liability with respect to any website visited through these links or with respect to the information contained in such website or the products or services described therein. Access to another website through links does not mean that Pyllola Srls. or the website sponsor or endorse the visited website nor that it is affiliated or associated with it or that it is legally authorized to use any trademarks, trade names, logos or copyright symbols displayed or accessible through these links. Nor does it mean that the website visited through the link is authorized to use trademarks, trade names, logos or copyright symbols of Pyllola Srls. or its affiliates or subsidiaries.


Limitations of responsibility

In no event shall Pyllola Srls. be liable for any direct, indirect, consequential, punitive, special or incidental damages (including, by way of example, damages for loss of business opportunities, contracts, income, data, information or interruption of activity) arising out of the use or inability to use this website or its content under this agreement, even if Pyllola Srls. has been informed of the possibility of such damages. In addition to the conditions set forth herein, Pyllola Srls. shall not be liable in any case for errors, inaccuracies, omissions or other defects, nor for the timeliness or authenticity of the information contained in this website. Without prejudice to the limitation of liability set forth herein, the user undertakes to take all reasonable measures to mitigate his/her losses arising from any claim or action (due to negligence, breach of contract or other reason) that the user may bring against Pyllola Srls.


All references to "writings", "notices" and "notifications" and to all expressions concerning the same purposes, refer to electronic communication methods (e.g. e-mail) provided that the party concerned keeps acceptable proof of communications sent and received.


Any recourse to legal remedies that the user may bring regarding the use of the website must be initiated within (1) year from the notification of the claim or from the moment in which the event for which it is intended to take legal action occurred. If for any reason a court of competent jurisdiction finds that a provision (or its portion) of the Agreement is unenforceable, such provision shall be enforced to the maximum extent permitted, so as not to affect the intent of the Agreement, while the remaining part of this Agreement shall remain fully valid and in effect.


Pyllola Srls. disclaims any responsibility for the fact that the material of this website is appropriate or available for use at locations outside Italy. Access to such material is prohibited in territories where its content is illegal. Anyone accessing this website from locations outside Italy is responsible for complying with all local laws.


The use of this website and the terms of this Agreement are governed by the laws of the Italian Republic, without effect on the provisions on conflicts of law.

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