Terms of Service for Pyllola.com
Last Updated: August 2026
This website (www.Pyllola.com, hereinafter referred to as the "website") is the property of Pyllola Srls., an Italian-based registered company.
IMPORTANT: Pyllola is NOT for medical emergencies. If you are experiencing a life-threatening condition, chest pain, or severe trauma, call 112 immediately or go to the nearest Pronto Soccorso (ER).
Please read the terms of use carefully before using this website.
This website provides online medical consultations and doctor evaluations. Medical advice and care plans are provided exclusively by qualified, licensed physicians pursuant to Italian law and EU regulations.
Medical Eligibility and User Declaration:
The applicant is responsible for carefully answering the questions that appear in the questionnaire or during the video call, with special regard to health history and allergies.
The User declares that medical history details provided during the consultation are accurate. Pyllola physicians reserve the right to decline treatment or refer the user for an in-person physical examination if the provided medical data is deemed insufficient.
The applicant understands that online medical consultations assess suitability for outpatient telehealth care. Pyllola physicians reserve the absolute right to decline treatment or refer the user to local health services if an in-person physical evaluation or additional medical data is required.
If you are unsure whether your medical concern can be addressed via an online consultation, please contact us prior to scheduling an appointment using our contact form.
Refunds:
If a doctor determines during evaluation that your condition cannot be treated safely via telehealth, a standard administrative evaluation fee of €20 is retained, and the remainder is refunded. For video call no-shows or cancellations within 12 hours of appointment time, a €40 fee is retained to cover scheduled physician availability.
License & Medical Consultation Records:
Under the terms and conditions set forth in this agreement, Pyllola Srls. grants the user a limited, non-exclusive, and non-transferable right of access and temporary use of this Website. With this agreement, the user agrees not to interrupt or attempt to interrupt the functioning of the Website in any way.
Pyllola Srls. operates as a HIPAA-compliant platform designed with a secure, ephemeral data architecture. To protect patient confidentiality and sensitive health information, the Website does not allow users to directly view, cache, or download medical records or site materials, nor does it maintain public user accounts with access to stored data.
Following the completion of an online video consultation, a patient may submit a formal request to receive a digital copy of their doctor’s consultation summary, clinical conclusions, and medical care recommendations. Upon identity verification, these documentation files are delivered directly to the patient via secure, encrypted channels.
User Account:
In general, the use of this site does not require a personal account or any registration. The user may be asked to activate an account to access certain restricted areas of the Site. In this case, it will be necessary to complete the registration procedure by providing all the information required in the appropriate registration form. The user will also be required to create a password. It is the user's responsibility to keep the account and password confidential. The user will be responsible for all activities and operations carried out with the activated account and will immediately inform Pyllola Srls. of any unauthorized use of the account and other possible security violations. Pyllola Srls. will not be liable for any losses suffered by the user due to the use of the account and password by third parties.
User Guarantees:
The user undertakes to use the Site in accordance with the provisions of this Agreement, including applicable laws and clauses, and to comply with current and future practices and rules of the Site.
The user undertakes not to use the Site to:
(a) engage in spamming activities or otherwise transmit or send unsolicited communications;
(b) pretend to act on behalf of Pyllola Srls. or others;
(c) falsify headers or otherwise manipulate identifiers to disguise the origin of content transmitted through the Site;
(d) make false statements about user affiliations with persons or entities;
(e) act in a manner that could negatively affect the ability of others to use the Site;
(f) undertake activities in violation of any applicable law;
(g) send or transmit material that may infringe or violate the rights of third parties or that is illegal, abusive, defamatory, vulgar or otherwise objectionable;
(h) collect or store personal data of other users without their specific authorization.
Changes:
Pyllola Srls. reserves the right, at its sole discretion, to change, modify, add or remove any part of this Agreement in whole or in part at any time. Any amendment to this Agreement shall take effect from the time the notice of the amendment is published on the Site.
Recognition of Intellectual Property Rights:
The user acknowledges that all intellectual property rights of the Site (including, without limitation, copyrights, patents, know-how, confidential information, databases, trademark and design rights - registered or not) are granted to Pyllola Srls. or its patent grantors.
Sharing User Information & Consultation Scope:
Any information provided by the user that allows Pyllola Srls. to identify the person through this website is protected under applicable privacy laws and our HIPAA-aligned data security protocols.
When requesting an online medical consultation, users should only submit confidential or medical information that is specifically requested for the purpose of evaluating their current health concern. Pyllola Srls. and its administrative staff do not access, track, or maintain ongoing records of the user's general medical history outside the scope of the specific evaluation requested.
During an online video consultation, the attending physician will take note of the primary reason for the visit and relevant underlying health factors necessary to form an accurate clinical evaluation and provide appropriate medical care. The user's participation in the video consultation constitutes explicit consent to share information strictly related to their medical request.
Physicians providing services through Pyllola Srls. record only the minimal documentation required by healthcare standards to conduct the evaluation. Given the temporary and targeted nature of single-visit telehealth services, consultations do not establish a continuous, long-term primary physician-patient relationship.
Security:
The user cannot: (a) use devices or software capable of interfering with the functioning of the website; (b) take actions that impose a disproportionate or unreasonable load on the website infrastructure; (c) interfere with - or tamper with - the website software or its functionality.
Links to Other Sites:
Pyllola Srls. does not undertake to monitor or review the content of third-party websites, nor can it be held responsible for the accuracy or reliability of such sites.
Limitations of Responsibility:
In no event shall Pyllola Srls. be liable for any direct, indirect, consequential, punitive, special or incidental damages arising out of the use or inability to use this website under this agreement. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the Court of Rome (Foro di Roma).
The use of this website and the terms of this Agreement are governed by the laws of the Italian Republic.