Frequently Asked Questions (FAQ)

Our English-speaking general practitioners treat common, non-emergency travel ailments online, including:Infections: UTIs, bladder infections, sinus infections, throat issues, colds, and fluStomach Ailments: Traveler’s diarrhea, nausea, and mild food poisoningSkin & Allergies: Skin rashes, mild allergic reactions, insect bites, and sunburnsEar & Eye Issues: Swimmer’s ear and earaches, pink eyeMedications: Emergency refills for lost or forgotten daily prescriptionsPlease note: Pyllola is strictly for non-emergency care. If you experience severe symptoms like chest pain, severe shortness of breath, heavy bleeding, or major trauma, call 112 (the universal European emergency number) immediately or go to the nearest Pronto Soccorso (Emergency Room).

No. Pyllola is designed strictly for non-emergency primary urgent care - such as urinary tract infections (UTIs), throat and chest infections, minor allergic reactions, food poisoning, earaches, and routine prescription refills. If you or someone you are traveling with is experiencing a life-threatening medical emergency in Italy, you must immediately dial 112 (the European emergency number) or go to the nearest hospital emergency department (Pronto Soccorso).

You can consult a licensed doctor completely online through Pyllola. There are no apps to download, no registrations, and no lengthy waiting rooms. You simply choose a time, jump on a secure browser-based video call from your smartphone or laptop, and speak directly to an English-speaking doctor who can diagnose common travel illnesses, provide medical advice, and issue legal Italian (EU) prescriptions.

It depends on where your home country is:  If you are from outside the European Union (e.g., USA, Canada, UK, Australia): No. Under Italian law, pharmacists are strictly prohibited from filling prescriptions issued by doctors residing outside the EU. Due to Italy's centralized digital e-prescription tracking systems, local pharmacies cannot legally dispense antibiotics, inhalers, or chronic medications without an authorized EU medical record.  If you are from an EU Country: Yes, standard prescriptions from fellow EU countries are generally accepted, provided they clearly state your full name, the doctor's details, and the generic/chemical name of the medication.  How to get your medication quickly:If you brought a non-EU prescription or have run out of your regular medication, you do not need to sit through a long wait at a local public hospital. You can simply upload a copy or a photograph of your home prescription during an online consultation with Pyllola. An English-speaking doctor will legally convert it into an official Italian PDF E-Prescription that can be instantly scanned and filled at any pharmacy across Italy.

Non-EU prescriptions (including those from the US, UK, Canada, or Australia) are not legally accepted at Italian pharmacies.Pyllola solves this instantly. Our Italian-licensed doctors issue an official digital prescription (Ricetta Bianca) and send it straight to your email as a PDF. Simply open the PDF file on your phone screen at any local pharmacy (Farmacia) - the pharmacist will scan the barcode on the document to dispense your exact medication.

Absolutely! Every single doctor on Pyllola is fluent in English. You can explain your symptoms in your own words, ask questions comfortably, and receive clear medical advice without any language barriers or translation tools.

Yes. Pyllola operates 365 days a year - including Sundays and major Italian national holidays (such as Ferragosto or Easter) - from 8:00 AM to 10:30 PM (CET). Because local public clinics (Guardia Medica) and pharmacies often operate on reduced holiday hours, our online service ensures you don't lose vacation time searching for care.

Yes. Parents or legal guardians can book appointments on behalf of minors or family members. During the quick intake form, simply enter the patient's details (the person receiving care) and attend the video call together from your room.

Yes. Absolutely. Pyllola takes patient data privacy with the utmost seriousness. Our platform is fully HIPAA (US) and GDPR (EU) compliant, using bank-grade AES 256-bit encryption for all video consultations and digital medical forms. Because we operate entirely in your browser with zero app downloads or mandatory account creation, your private medical discussions remain completely isolated, confidential, and protected.

100% English-Speaking Care: Speak directly with bilingual, Italian-licensed doctors—no translation apps or language barriers.Care from Your Room: Skip taxi rides, public transit, and hours in crowded hospital waiting rooms.Legal Digital Prescriptions: Receive an official Italian Ricetta Bianca sent as a scannable PDF barcode straight to your phone.Zero App Downloads: Connect instantly through a simple browser link—no storage-heavy apps or account setups required.ds.Want to get ready for your call? Read our quick guide on how to prepare for a successful virtual doctor's visit.