Frequently Asked Questions (FAQ)
Welcome to Pyllola. We are a premier telemedicine platform providing English-speaking medical consultations with fully licensed, qualified doctors in Italy. Our service is tailored specifically for international tourists, travelers, and expats who need non-emergency urgent care via secure video consultations or require legal digital refills for their routine maintenance medications.
Note on COVID-19 medications: Due to strict Italian healthcare regulations, antiviral medications for COVID-19 (such as Paxlovid) are highly controlled substances that cannot be prescribed via private telemedicine platforms. If you require specialized COVID-19 antiviral treatments while traveling in Italy, you must be evaluated in person through the public Italian healthcare system (SSN) or at a local hospital emergency department (Pronto Soccorso).