Cancellation Policy

You will charged the full amount of the service after completing the request. In case of a "No Show" for a telemedicine (videocall) appointment we will retain 40 Euros and refund the rest. See more about refunds in the "Terms and Condition" page. You can always reschedule the visit. If we are unable to complete your request because the medication that was asked cannot be provided (Amphetamines, opioids and narcotic medication, Certain 'strong' pain killers, Xanax and similar medications), we will charge 20 Euros and refund the rest. If we cannot fulfill the request for other reasons, we will refund the payment, retaining 10 Euros for transactions costs.

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