Need a Doctor? Get an online consultation with an English-speaking doctor

Simply click "Book a Medical Visit," describe your symptoms in our quick online form, submit it, select the appropriate time for the call and complete payment. You will get an email, usually 15 minutes before the schedulded time with a link you should click on and you'll be connected for a face-to-face video consultation with a certified English-speaking doctor, usually within 15-30 minutes or at the time you choosed. No app downloads or lengthy registrations needed.

Pyllola is available 7 days a week including holidays, from early morning to late evening (usually from 7:00 AM to 10:30 PM CET), ensuring you can get medical help when you need it most during your travels.

Our online Doctors can effectively treat a wide range of common travel-related ailments, including colds, flu, minor infections (e.g., ear, throat, urinary), allergies, stomach issues, skin rashes, minor injuries, and more. For life-threatening emergencies, please contact local emergency services immediately (call 112 in Italy)

Yes, our physicians all speak English and other common languages, so there will be no language barrier when using Pyllola.com See here our post on breaking the language barrier.

The advantages of using Pyllola.com include the convenience of getting a prescription without having to visit a doctor in person, who, most likely, wouldn’t speak your language and be able to prescribe your medication’s brand, the security of your personal information that will be encrypted and kept safe, and the ability to get prescriptions for ordinary medications that are commonly used for personal use without having to leave your hotel or accommodation. See here how to prepare for a successful online doctor's visit.

No, we do not use phone calls for speaking to our doctors. We use video-calling, which does not require you to download any additional software, nor do we ask you to register to our site. Upon submitting your request form you'll be guided to schedule your appointment at the best convinient time for you and payment. 10-15 minutes prior to the scheduled appointment we will send you a link to start the call. Just open that link in your web browser and you're all set!

Pyllola is designed for urgent, non-emergency medical needs. If your doctor determines your condition requires immediate in-person attention or emergency services, they will guide you on the best course of action. For emergency call 112 while in Italy.

No, not "any medication". We provide prescriptions for commonly used medications including antibiotics. only (those that are usually taken for chronic conditions such as high blood pressure, hypercholesterolemia, mild anxiety, diabetes etc.) or medications that are needed to treat some urgent-care situation that you may have now. We cannot issue certain medicines such as: Controlled Substances (Narcotics/Opioids): This category includes strong painkillers such as Tramadol, Oxycodone, Morphine, Fentanyl, and even high-dose Codeine preparations. These are subject to stringent control due to their potential for dependence and abuse. Specific Anxiolytics and Sedatives: While moderate doses of certain anti-anxiety medications (e.g., Alprazolam [Xanax] and Diazepam [Valium]) may be considered in low doses but we cannot guarantee it, more potent or higher-dose formulations, as well as certain strong anxiety or sleep aids (such as Clonazepam, Olanzapine, Risperidone), are generally subject to strict in-person prescribing requirements. Stimulants for ADHD: Medications commonly used for Attention-Deficit/Hyperactivity Disorder (e.g., Adderall, Ritalin, Concerta, Vyvanse) are highly regulated. Other Highly Regulated Drugs: Depending on the specific active ingredient and its classification within Italian law, this may include certain medications for severe psychiatric conditions or other drugs identified as having a high potential for misuse or diversion. If you need a medication refill and you think it may be impossible for us to send it, please contact us and ask us beforehand.

Pyllola can provide an easy and secure way to get the medications you need. Whether you are running low on a medication you take regularly, lost your medications or need a prescription for a specific medication you used in the past, provided that it is a common medicine (see the FAQ above).

You do not need to print your e-prescription; you can simply display it on your mobile device and the pharmacy will scan the barcodes provided.

Yes, the e-prescriptions issued through Pyllola.com are valid in Italy.

E-prescriptions issued through Pyllola.com are valid in Italy and could be used in other European countries as well. We can not guarantee that everywhere in EU countries will accept it, due to local policies.

If your suitcase containing your medications is misplaced or stolen, you can use Pyllola's services to get the prescription medications you need. Go to the website (Refills on the menu or pyllola.com/refills) and provide your personal information, such as your name, contact information, and the medications you require. Don't forget to specify the dose needed (usually in mg). You will then receive an e-prescription for your medications in about 1-2 hours or less.

In Italy and most other western countries Paxlovid (and other Covid-19 specific medications) is a controlled drug that is meant to be used by people that are suffering from a pre-existing serious medical problem like Immunedeficiency, Renal failure, Heart failure, Cancer or complicated and uncontrolled Diabetes. The second requisit for approving those drugs is that the medications for Covid-19 do not interfere with other medications that are taken on a regular basis, and the dosage depends on the actual renal function. These days Covid-19 is a relatively simple infection that lasts 3-5 days and is being treated with simple Over-The-Counter medications like any other flu. Therefore, in order to get Paxlovid (or other anti-Covid-19 medications) in Italy you should go to a hospital and they can decide about the need to give this medication, which has a cost of about 2,000 Euros for treatment. We cannot provide those medications via a Telemedicine service.

It is possible that the brand (commercial) name of your medication is different in Italy or other countries than it is in your home country. We ask for your nationality when you submit your request so that we can determine what the name of matching medication in Italy, and provide you with the appropriate prescription. In some cases, the local medical system may offer a different medication than what you are used to, and we will provide you with the most suitable option. There may be some other cases that a specific medicine (pharmaceutical component) or the dosage doesn't exist in Italy (and the EU), so we'll provide the best substitution and notify you.

Yes, we can usually help in this situation. The best for you will be to schedule a consultation with one of our English-speaking doctors that will valuate the need of medications or other treatment given a specific situation or, you can ask for a prescription refill for a specific medication you have used in the past for the same condition, such as allergy, or low back pain, UTI, tonsillitis, sinus infection etc.

You can use the "Upload File" box to upload a photo of your medications if you are running low on them or a past prescription that you have, which will make it easier to match the medications in Italy with the ones in your home country. Additionally, if you have allergies or a skin condition, a photo can help our doctors to make a diagnosis.

To get a refill of your medications, complete the refill-request form (pyllola.com/refills) by providing your personal information like name, Date of Birth, nationality and gender, which should be included on the prescription. Also, indicate the medical issue you are treating and the medications you are requesting and the dose needed of that drug. You may optionally upload a photo of a previous prescription you had at home or a photo of the bottle/box of the medicine and note any allergies you have. Once you have agreed to the terms and conditions, submit your request. Don't forget to proceed to payment, as our system won't pass through the request to our physician without completion of payment.

Our service is continuously available, and we’ll try to issue a prescription within 1-2 hours , or even faster, and schedule a telemedicine call within 15 to 30 minutes. You can check the upcoming available telemedicine appointment at our Homepage. If you feel that the medical visit is urgent and you didn't find an available slot, you can send us a quick note on the box that is on the homepage, and we'll schedule a telehealth appointment ASAP, usually within 30-60 minutes.

No, Pyllola is an independent medical care solution that is not associated with other medical insurers. However, if you have a personal medical insurance plan, you may be eligible for reimbursement from your insurance company with the invoice/receipt that you receive from us.

Yes, you will charged the full amount of the service after completing the request. If we are unable to complete your request because the medication that was asked cannot be provided due to regulations in Italy (you can check our post on this regard here: https://www.pyllola.com/post/meds-italian-pharmacies-wont-fill-online) , we will charge 20 Euros and refund the rest. If we cannot fulfill the request for other reasons, we will refund the payment, retaining 10 Euros for transactions costs. In case of a "No Show" for a telemedicine (videocall) appointment, or cancellation of the appointment we will retain 40 Euros and refund the rest. See more about refunds in the "Terms and Condition" page. Please be aware that we do not have information regarding the availability, supply shortages or lack of medications in pharmacies, nor can we guarantee it. The medications prescribed by our doctors are only those registered in Italy. The unavailability of an item does not constitute grounds for a refund.